Legal
Privacy Policy
Effective date: March 2, 2026
The Haven Collective LLC (“The Haven,” “we,” “our,” or “us”) operates the-haven.com and the digital wellness programs available through it. This Privacy Policy explains what information we collect, how we use it, and what choices you have.
1. Information We Collect
Account information. When you create an account, we collect your name and email address through our authentication provider, Kinde.
Payment information. Payments are processed by Stripe. We do not store your card number or full payment details on our servers. Stripe retains payment information according to their own privacy policy.
Phone number. If you choose to receive SMS notifications during onboarding, we collect your mobile number. This is optional. You may skip SMS and use email only.
Mailing address. Onboarding includes an optional step where you may provide a mailing address for surprise-and-delight correspondence. This is never required and has no effect on your program access.
Program data. We store the daily tracking entries, reflection responses, and onboarding preferences you submit while using your program. This data lives in our database and is used to power your program experience and progress view.
Usage and error data. We collect anonymized data about how the site is used (via PostHog) and technical error information when something goes wrong (via Sentry). Neither tool collects personally identifiable information beyond what is described above.
2. How We Use Your Information
- To create and maintain your account and program access
- To deliver your daily program content and track your progress
- To send program notifications via email or SMS, if you have opted in
- To process your payment and manage your purchase history
- To improve the site and programs based on how they are used
- To respond to questions or requests you send us
3. Third-Party Services
We work with the following third-party providers. Each operates under its own privacy policy, which governs how it handles your information.
We do not sell your personal information to third parties, and we do not share it for marketing purposes.
4. SMS Communications
If you opt in to SMS notifications during onboarding, your phone number is shared with Twilio solely for the purpose of delivering those messages. We do not use your number for any other purpose, and we do not share it with any other party.
You may opt out of SMS at any time by replying STOP to any message, or by updating your notification preferences in your account settings.
Message and data rates may apply.
5. Data Security
We use industry-standard security practices to protect your information, including encrypted connections (HTTPS), secure authentication, and access controls on our database. No system is perfectly secure, but we take reasonable and appropriate measures to protect your data.
6. Your Rights
You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your account and associated data. To make any of these requests, email us at hello@the-haven.com.
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection law. We will honor requests consistent with those rights to the extent they apply.
7. Changes to This Policy
We may update this policy from time to time. When we do, we will update the effective date at the top of this page and, for material changes, notify you by email.
8. Contact
Questions about this policy or your data can be sent to hello@the-haven.com. We will respond within a reasonable timeframe.